HomeClient workQured

Health-tech

Qured

Analytics rebuilt first, then weekly experiments on the booking funnel.

Qured website, above the fold

qured.com, as it looks today.

The company

At-home health testing, sold direct to consumers and to employers. The booking flow was the whole business, and it was leaking at every step.

The brief

  • Work out where the booking funnel was actually losing people.
  • Then run a weekly experiment programme against it.

Worked in

GA4Tag ManagerMixpanelLooker Studio

What I did

Nothing was optimised until it was measured

The first job was a funnel we could trust. We named and agreed the events in writing, the developers built them, and I checked them against real traffic before anyone looked at a chart.

Find the step, not the page

With the funnel measured properly, the drop-off stopped being a guess. Once you can see which step loses people, the list of things worth testing gets short and obvious.

A weekly rhythm, not a quarterly project

Experiments ran every week on the booking and lead funnels. Each one was closed when the result was clear and written up, including the ones that lost.

What came of it

Results.

+247%conversion rate, session to booking
+186%conversion rate, session to lead
+421%lead volume from the same programme

Figures belong to this engagement and this client. Nothing here is an average or a benchmark, and no number appears without the work behind it described above.

What I took from it

Three numbers moved because one thing changed first: everyone finally agreed what a booking was, and the data said the same thing to everyone who looked at it.

Giovanni Perri

Something similar, at your company?

If I am not the right fit, I will say so on the call and tell you who is.